I’ve been using DisplayFusion since 2011. I work for a small nonprofit that has no internal IT expert support, so I’m on my own most of the time. On a half dozen occasions, something funky has happened to my three monitors, especially after a Windows® upgrade. Every time I’ve reached out to the Binary Fortress Software/DisplayFusion (DF) team for help, they had the answer to me within 24 hours.
This past week, I entered the wrong combination of keystrokes to insert a footnote in a word processing document. Unbeknownst to me at first, the two monitors I wasn’t looking at had become dim, as if they went into some sort of power-saving mode. If I moved my cursor to one of the dimmed monitors and clicked on something, it came back to life and the other monitor went dim.
I had no clue what I did. By the time I realized I had a problem, it was at least 10 minutes after the footnote keystroke mistake, so I wasn’t able to make the connection between the monitor dimming and the footnote keystrokes. I spent an hour trying to figure out what I did.
Then I e-mailed the DF team and I had an answer within an hour. My wrong combination of keystrokes accidentally activated the monitor “fading” feature. The DF team e-mailed me easy-to-follow instructions to disable the fading feature. My nightmare was over.
The DisplayFusion team is composed of a great group of people. Those people and their terrific software allow me to be more efficient at work.
-- Christine D.
